We provide 3 shipping methods, depending on your chosen delivery address/country.
Standard Delivery
Standard delivery is not traceable. Once your package has left our despatch centre, we are no longer accountable for it.
Tracked Delivery
When you chose Tracked Delivery, you will initially be provided with an order confirmation email that will NOT include your tracking details.
Once the courier has collected your package from us, we will add the Tracking Code to your order history and email you the details, which will include the tracking code and a link to follow. This link allows you to to track your goods through the delivery company’s tracking portal. We do not have any more information about your package, than seen in that portal.
If your package has not arrived within 15 days, please contact us via LiveChat, or use the Contact Us form, and provide us with the details of your order, including your order number.
Tracked & Insured Delivery
Tracked and Insured entitles you to 1 reship only, providing your tracked parcel has not been delivered.
When you chose Tracked Delivery, you will initially be provided with an Order Confirmation email that will NOT include your tracking details.
Once the courier has collected your package from us, we will add the Tracking Code to your order history and email you the details, which will include the tracking code and a link to follow. This link allows you to to track your goods through the delivery company’s tracking portal. We do not have any more information about your package, than seen in that portal.
If your package has not arrived within 15 days, please contact us via LiveChat, or use the Contact Us form, and provide us with the details of your order, including your order number. If your delivery has been delivered, we will provide you with the details of this. If the delivery company have not delivered the package, we will reship the order, at no cost to you 1 time only.
Delivery Timescales
Shipping research chemicals around the world, is generally pretty fast, however, we do see that some packages can take as long as 20- 30 days to arrive. If 30 days have passed, and you are unfortunate enough not to have received your order, contact us via Live Chat, and tell us your order date and your order number, so we can look into your problem.
YOUR ORDER STATUS
When you place an order with us, you will receive emails updating you about the status of your order.
Our Order Status’s are as follows:
Awaiting Bitcoin Payment:your Bitcoin order has been received, your discount has been automatically deducted and it’s now waiting for your transfer. Kindly come to Live Chat or send us an email to give us your Transfer Details.
Pending: This means that your credit/debit card order has been successfully placed, no money has been taken yet, your card will be processed manually during office hours
Awaiting Bank Payment:Your Western Union or Moneygram order has been received and we are waiting for you to make the bank transfer. You will be sent an email, explaining how to proceed with your payment. Alternatively, contact us via Live Chat, for payment instructions. Please provide your order number on your transfer notes etc.
Credit Card Declined:Your bank has declined your credit card transaction. Please contact your bank directly to ensure you are able to make the purchase. Alternatively, contact us to change your order Payment Method, via Live Chat.
Processing:Your order is being picked and packed, ready to be passed on to The Postal Service.
In Post:Your order has now been shipped. If you have chosen a tracked shipping method, the tracking details will be emailed to you as soon as available.